STORE POLICY
CUSTOMER CARE
First and foremost, we here at 'Furever Products' are pet owners and lovers. We have lots of experience in not just selling these products but actually using them too. We have been owned by Shar-Pei for a long time now, who are notorious for ear and skin problems. During this time we have tried lots of products, some good, some not so good, and we bring this knowledge to the forefront when selecting products for our website. We will only sell products which we would give or use on our furry family.
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We aim to keep tails wagging! As your one-stop pet shop, Forever Products provides affordable solutions to give your pet the healthiest and happiest life possible without putting a dent in your wallet. We are premium resellers of top pet brands, such as the renowned Zymox otic Ear drops, shampoos and Zymox tropical sprays amongst many other popular pet brands.
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The dedicated team at Forever Products focuses on continuous improvement and pride themselves on customer satisfaction. Our goal is to ultimately improve the well-being and quality of life for pets by providing a convenient and cost effective online portal for their humans.
In spite of our best efforts, we can't promise that we won't make a mistake, that the products we deliver arrive in perfect condition every time, that your pet will love the way the food/treat/medication tastes. What we do promise you, is that we will be there for you if any of these less than satisfying experiences arise.
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If you have any questions, comments, or feedback about Forever Products please feel free to e-mail us at info@fureverproducts.co.uk.
PRODUCT IMAGES
Product images are for illustrative purposes only and may differ from the actual product delivered. Furever Products reserves the right to change product images at any time without notice.
PRIVACY & SAFETY
Information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools such as Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, and page interaction information. We also collect personally identifiable information (including name, email address, and if provided your area location).
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How do we collect information
When you conduct a transaction on our website (such as a purchase, subscription, email or contact us forms), as part of the process, we collect personal information you give us such as your name and email address. Your personal information will be used for the specific reasons stated above only.
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Why do we collect such personal information
We collect such Personal Information for the following purposes:​
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To complete a purchase transaction successfully;
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To be able to contact our Visitors with general or personalised service-related messages;
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To ensure we know who is interested in our products so we may respond accordingly;
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To comply with any applicable laws and regulations.
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How do we store, use, share and disclose site visitors' personal information
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
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How do we communicate with site visitors
We may contact you via email or telephone in response to you contacting us in the first place whether that be you asking for advice or a product enquiry. We may send updates via email or Wix 'Shout Out' notifications about our website and products if you have previously registered interest or subscribed to our website.
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How do we use cookies and other tracking tools
Cookies are small computer files that get sent down to your PC, tablet or mobile phone by websites when you visit them. They stay on your device and get sent back to the website they came from, when you go there again. Cookies store information about your visits to that website, such as your choices and other details. Some of this data does not contain personal details about you or your business, but it is still protected by this Privacy notice.
It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.
Click here to view which cookies are stored on your site visitors' computer.
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How can site visitors withdraw their consent
If you don’t want us to process your data anymore, please contact us at info@fureverproducts.co.uk.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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KONG Products
Furever Products, and not KONG, are making the sale to the customer and the terms and conditions directly and indirectly applying to returns, refunds and exchanges by customers are the responsibility of Furever Products and not KONG.
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Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@fureverproducts.co.uk.
SAFE SHOPPING
We value our customers and the privacy of their online transactions. Safe and secure shopping is guaranteed with industry-standard SSL encryption. All credit card transactions are completely secured.
PAYMENT METHODS